A lift is only one part of the route. There may be steps at the entrance, narrow doors after the lift or a split-level layout inside the apartment.
Get a video of the whole route
Start on the pavement and finish inside the apartment. Include the threshold, any ramp, corridor doors and lift. For arrival by car, show where someone can stop to unload.
Dimensions to request
| Location | Measurements |
|---|---|
| Entrance | Number and height of steps, threshold height, ramp width and gradient. |
| Lift | Clear door opening, internal width and depth, floors served. |
| Apartment | Door openings, corridor turns and internal steps. |
| Bathroom | Shower threshold, transfer space beside the toilet, position of rails and seating. |
| Bedroom | Space beside the bed and underneath it if needed for equipment. |
The clear door opening is the gap available with the door open. Compare it with the dimensions of your wheelchair or other equipment.
Published accessible rooms
Citadines Holborn–Covent Garden and Citadines South Kensington offer an accessible accommodation category. Reserve that category specifically; other apartments in the building may have different layouts.
We have not carried out on-site access surveys. The access panel on each listing shows the information available and the measurements still missing.
Before paying
Keep the agreed access features with the booking confirmation, including the apartment or guaranteed room category and floor. For hired equipment, confirm delivery, collection and cost. Establish what happens if the lift is out of service during your stay.