Who runs this site
37x Limited operates London Hospital Stays and London Residency and is the data controller for accommodation enquiries. It is registered in Guernsey, company number CMP76157, at Les Echelons Court, Les Echelons, St Peter Port, Guernsey, GY1 1AR. For privacy questions or requests about your information, use the London Residency contact form and mention London Hospital Stays.
What the accommodation form collects
The form sends your contact name and email, arrival date, expected nights, number of people, bedroom needs, optional budget, chosen hospital and shortlisted buildings. You can also select practical questions about entrance access, lifts, bathrooms, companion beds and changing the booking. No patient name, diagnosis, treatment record or medical history is requested.
We use this information to respond to your accommodation request and take steps at your request before a possible booking. It does not sign you up for unrelated marketing. A hospital choice or access requirement can reveal information about a visit; send only what is needed to arrange accommodation.
Where the request goes
The London Residency team receives the request through its existing enquiry system, with an email notification and private database record. Relevant accommodation requirements may be shared with a residence to obtain the quote you request. Cloudflare provides hosting, form security, database and email services. We do not sell enquiry details.
Browser storage and security
Your shortlist is saved temporarily in your browser tab. It is removed after a successful send and is not placed in the enquiry URL. Cloudflare Turnstile helps prevent spam and processes network information for that purpose. This site does not load Google Analytics or store an optional browsing journey with your hospital enquiry.
The enquiry system records limited technical context: connection country, broad device and browser categories, language, the enquiry page and security-notice status. These fields help us handle delivery problems and abuse. Connection country is not nationality. Infrastructure providers may maintain security logs.
How long records are kept
We keep enquiry records for twelve months after our last recorded contact with you. Expired form records are removed by the daily retention process. Email copies and separate booking correspondence are reviewed under the same policy; a documented legal or booking obligation can require longer retention. Our retention reviews also cover older records and backup copies.
Your information and your choices
You can ask for access, correction or deletion of your enquiry information, and may have rights to restriction, portability or objection under the law that applies to you. Use the privacy contact above. We may need proportionate identity checks before releasing a record. You can complain to Guernsey’s Office of the Data Protection Authority or the relevant authority where you live.
International processing
Our service providers may process information outside Guernsey, the UK or the European Economic Area under their applicable data-processing terms and transfer safeguards. The team can provide more information about these arrangements. The wider London Residency site has its own privacy notice, including its optional analytics settings.